1. Introduction and Acceptance
These Terms of Service ("Terms") govern your access to and use of the Growthbet LTD website at growthbet.net and the procurement services we provide (collectively, the "Services"). By accessing our website, registering an account, submitting a Request for Quotation (RFQ), or placing an order, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or organisation, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to both you as an individual and the entity you represent.
These Terms constitute a legally binding agreement between you and Growthbet LTD. If you do not agree to these Terms, you must not use our Services.
2. Definitions
- "Growthbet", "we", "us", "our": Growthbet LTD, a company registered in England and Wales.
- "You", "your", "buyer": the business entity or individual representative accessing our Services.
- "RFQ": a Request for Quotation submitted by you through our website or via email.
- "Quote" or "Quotation": a formal price proposal issued by Growthbet in response to an RFQ, including landed cost breakdown, Incoterms, lead time, and payment terms.
- "Order": a confirmed purchase resulting from your acceptance of a Quotation.
- "Incoterms": the International Commercial Terms (Incoterms® 2020, published by the International Chamber of Commerce) governing the delivery of goods.
- "Services": the procurement, sourcing, logistics, customs clearance, and related services provided by Growthbet.
- "Website": the website at growthbet.net and all related subdomains.
3. Eligibility — B2B Use Only
Our website and Services are intended exclusively for business-to-business (B2B) transactions. They are not available to consumers. By using our Services, you represent and warrant that:
- You are a business entity (or an authorised representative of a business entity).
- You are at least 18 years of age.
- You have the legal capacity and authority to enter into binding commercial agreements.
- Your use of our Services is for commercial, not personal or consumer, purposes.
As our Services are provided for B2B use only, consumer protection legislation (including the Consumer Rights Act 2015) does not apply to transactions conducted through our platform.
4. Accounts and Registration
To access certain features of our Services, you must register for an account. When registering, you agree to:
- Provide accurate, current, and complete information about yourself and your company.
- Maintain the security of your account credentials and not share them with unauthorised parties.
- Promptly update your information if any details change.
- Accept that all activities under your account are your responsibility.
- Notify us immediately of any unauthorised use of your account.
We reserve the right to approve or reject account registrations at our discretion. New accounts undergo a manual review process, including company verification, before access is granted. We may suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.
5. Requests for Quotation (RFQs)
You may submit RFQs through our website by uploading a Bill of Materials (BOM), CSV file, image, or technical specification, or by emailing product details directly. When submitting an RFQ, you acknowledge that:
- The information you provide is accurate and sufficient for sourcing purposes.
- Quotations are based on the specifications provided — changes to specifications may result in revised pricing.
- Growthbet aims to deliver a Sourcing Brief within 12 hours of receiving a complete RFQ, but this is a target, not a guarantee.
- Quotations are valid for the period stated on the quote (typically 30 days) and are subject to supplier availability and market conditions.
- Submitting an RFQ does not create a binding obligation to purchase.
6. Orders and Acceptance
An Order is formed when you accept a Quotation in writing (by email, through our portal, or by other written confirmation). Upon acceptance:
- A binding purchase contract is created between you and Growthbet LTD.
- The Quotation terms (pricing, Incoterms, lead time, payment schedule) become part of the contract.
- Growthbet will issue a Purchase Order to the supplier and begin order execution.
- You will receive an order confirmation with a unique order reference number (GRB-ORD-YYYY-NNNN).
Orders are immutable once confirmed. Changes to an order after confirmation may incur additional costs and extended lead times, subject to supplier agreement.
7. Pricing and Payment
All prices are quoted in the currency specified on the Quotation (typically USD, with AED/SAR for Gulf clients). Prices are exclusive of any taxes, duties, or fees unless explicitly stated otherwise in the Quotation under the agreed Incoterm.
7.1 Payment Methods
Payment is primarily via wire transfer (SWIFT/TT). We do not process card payments. Letter of Credit (LC) is supported for qualifying orders. Bank details are provided on the invoice.
7.2 Payment Terms
Standard payment terms vary by client relationship:
- First orders: 50–100% advance payment before production commences.
- Established clients: 30–50% deposit on order confirmation, with the balance due against Bill of Lading copy or as specified in the Quotation.
- Custom payment schedules: may be negotiated and specified in the Quotation (e.g., milestone-based payments tied to production stages).
Late payments may incur interest at 4% above the Bank of England base rate, calculated daily, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Growthbet reserves the right to suspend order execution or withhold delivery until outstanding payments are settled.
8. Delivery and Incoterms
Delivery terms are governed by the Incoterm specified in the Quotation. Growthbet supports all standard Incoterms® 2020, including but not limited to:
- DDP (Delivered Duty Paid): Growthbet handles everything to your door, including customs clearance and duty payment.
- CIF (Cost, Insurance, Freight): Growthbet covers freight and insurance to the destination port.
- FOB (Free On Board): Growthbet delivers to the origin port; you handle onward freight.
- EXW (Ex Works): You collect from the supplier; Growthbet manages sourcing only.
- DAP (Delivered at Place): Growthbet delivers to the named destination; you handle import duty.
Lead times stated in Quotations are estimates based on supplier information and are not guaranteed. Factors beyond our control (customs delays, port congestion, force majeure events) may affect delivery schedules. We will communicate any known delays promptly.
9. Inspection and Acceptance of Goods
Upon delivery, you must inspect the goods within 5 business days. Any visible damage, shortage, or discrepancy must be reported to Growthbet in writing within that period. Failure to report within 5 business days constitutes acceptance of the goods as delivered.
For quality or specification issues not apparent on visual inspection, you must notify us within 30 days of delivery. We will work with you and the supplier to resolve valid claims, which may include replacement, repair, or credit at our discretion.
10. Returns and Refunds
As our Services involve custom-sourced industrial products, returns are subject to the following conditions:
- Products manufactured to custom specifications are non-returnable.
- Standard stock items may be returned within 14 days of delivery, subject to a 15% restocking fee, provided they are in original condition and packaging.
- Return shipping costs are the responsibility of the buyer unless the return is due to a Growthbet error.
- Approved refunds will be issued via wire transfer within 30 days of receiving the returned goods.
11. Warranties
Growthbet warrants that goods sourced through our Services will conform to the specifications agreed in the Quotation. Product warranties are governed by the original manufacturer’s warranty terms, which we will pass through to you where applicable.
We do not warrant that our website will be uninterrupted, error-free, or secure, or that any quotation will result in a successful order. Our Services are provided on an "as is" and "as available" basis, subject to the limitations of liability below.
12. Limitation of Liability
To the maximum extent permitted by law, Growthbet LTD’s total liability arising from or related to any order or these Terms shall not exceed the total invoice value of the specific order giving rise to the claim.
In no event shall Growthbet LTD be liable for:
- Indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, loss of business, loss of goodwill, or business interruption.
- Loss of data or corruption of data (except where caused by our gross negligence or wilful misconduct).
- Any damages arising from supplier failures, customs delays, or force majeure events beyond our reasonable control.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
13. Force Majeure
Growthbet LTD shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, government actions, sanctions, embargoes, pandemics, port closures, shipping disruptions, supplier insolvency, or shortages of raw materials.
If a force majeure event continues for more than 60 days, either party may terminate the affected order by written notice, with any advance payments refunded proportionally to work not completed.
14. Intellectual Property
All content on our website, including text, graphics, logos, product images, and software, is the property of Growthbet LTD or our licensors and is protected by UK and international intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without our prior written consent.
Product images, specifications, and technical documents provided by suppliers remain the intellectual property of the respective manufacturers and are provided to you solely for the purpose of evaluating and purchasing products through our Services.
15. Confidentiality
Both parties agree to keep confidential any non-public information shared in the course of their business relationship, including pricing, supplier identities, technical specifications, and business processes. This obligation survives termination of any order and continues for 3 years thereafter.
16. Compliance
You represent and warrant that you will comply with all applicable laws and regulations, including but not limited to:
- UK and international export controls and sanctions regimes.
- The Bribery Act 2010 — you will not offer, give, or accept bribes in connection with any transaction.
- The Modern Slavery Act 2015 — you will not engage in or support forced labour or human trafficking.
- All applicable tax laws, including those related to import duties and VAT.
Growthbet reserves the right to refuse or cancel any order that would violate applicable sanctions, export controls, or anti-bribery laws.
17. Termination
We may suspend or terminate your access to our Services and these Terms if:
- You breach any provision of these Terms and fail to remedy the breach within 14 days of written notice.
- You become insolvent, enter administration, or cease to carry on business.
- You engage in fraudulent, illegal, or unethical activity.
- Continuing the relationship would violate applicable law or sanctions.
Upon termination, all outstanding invoices become immediately due and payable. Provisions that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and governing law) shall continue in effect.
18. Disputes and Governing Law
These Terms and any dispute arising from or related to them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
The parties shall attempt to resolve any dispute amicably through good-faith negotiations for a period of 30 days before initiating formal proceedings. If the dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on this page with the "Last updated" date. For orders already in progress, the Terms in effect at the time of order acceptance shall continue to apply. New orders will be subject to the Terms in effect at the time of acceptance.
20. Contact
If you have any questions about these Terms, please contact us:
- Email: sales@growthbet.net
- Phone: +44 789 747 0885
- Post: Growthbet LTD, 71–75 Shelton Street, Covent Garden, London, United Kingdom
Last updated: August 2026